hdb88 Privacy Policy — Your Data, Your Rights

1Registration and Account Information

When you create an hdb88 account, we collect the following information that you provide directly:

• Full legal name as it appears on your official identification document.
• Date of birth, for the purpose of age verification (you must be 21 or older to register).
• Bangladeshi mobile number registered in your own name, which serves as your account identifier and primary contact channel.
• A password of your choosing (stored in hashed form — hdb88 cannot read your plain-text password).

2Identity Verification (KYC) Documents

As part of our KYC process, we may request copies of the following documents before approving withdrawals or as required by our compliance obligations:

• Government-issued photo identification (National ID card, passport, or driver's licence).
• Proof of ownership of your registered payment method (e.g. screenshot of bKash or Nagad account showing your mobile number).
• In some cases, proof of residential address (utility bill, bank statement, or other official document showing your address in Bangladesh).

3Technical and Usage Data

When you use the hdb88 platform, we automatically collect certain technical data about your device and how you interact with the Service:

• IP address and approximate geographic location (at city or district level — not GPS-precise location).
• Device type, operating system version, browser type and version, and screen resolution.
• Session activity logs: pages visited, games played, betting activity, deposit and withdrawal events, and timestamps of all significant account events.

1Account Operation and Service Delivery

To create and manage your hdb88 account; to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; to credit and debit winnings, bonuses, and promotional funds; to provide access to betting markets, casino games, and other features of the platform; and to communicate with you about your account via your registered mobile number.

2Identity Verification and KYC Compliance

To verify your identity and age before approving withdrawal requests; to comply with anti-money laundering (AML) requirements; to detect and prevent fraud, multiple account creation, and other forms of platform abuse; and to maintain accurate records as required by our compliance obligations.

3Customer Support

To respond to your support enquiries; to investigate and resolve complaints; to communicate important account notices, security alerts, and platform announcements; and to follow up on responsible gaming requests such as self-exclusion, deposit limit adjustments, or cooling-off period activation.

4Platform Improvement and Analytics

To analyse anonymised and aggregated usage data to understand how players use the hdb88 platform; to identify technical issues and performance bottlenecks; to optimise the user interface for the mobile devices commonly used in Bangladesh; and to develop new features and game categories that reflect the preferences of our Bangladesh-based player community.

5Promotions and Responsible Gaming

To inform you of bonuses, seasonal promotions (such as Eid, Pohela Boishakh, and Victory Day offers), and platform updates relevant to your account, via your registered mobile number; and to administer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion at your request.

1Service Providers and Technology Partners

hdb88 works with third-party service providers who assist in operating the platform. These include payment processing partners (who handle bKash, Nagad, Rocket, and bank transfer transactions), game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others), platform hosting and infrastructure providers, and customer support technology providers. All such partners are contractually bound to use personal data only for the specific service they provide to hdb88 and to maintain appropriate security standards.

2Compliance and Law Enforcement

hdb88 may disclose personal information to regulatory authorities, law enforcement agencies, courts, or other official bodies where required to do so by applicable law, court order, or other legal process. We will endeavour to notify you of any such disclosure where permitted by law to do so and where it is practical to do so.

3Fraud Prevention and Platform Integrity

hdb88 may share personal information with fraud prevention services and industry partners where necessary to detect and prevent fraudulent activity, money laundering, multi-accounting, or other conduct that threatens the security and integrity of the platform or the interests of legitimate players. Information shared for this purpose is limited to what is strictly necessary.

1Essential Cookies

These cookies are strictly necessary for the hdb88 platform to function. They maintain your login session so you remain authenticated as you navigate between pages, store your language and display preferences, and support the security features of the platform (including CSRF protection). Essential cookies cannot be disabled without breaking core platform functionality.

2Analytics Cookies

hdb88 uses anonymised analytics data to understand how players interact with the platform — which pages are most visited, where players encounter difficulties, and how the mobile experience can be improved. Analytics data is processed in aggregated, anonymised form and is not linked back to individual player accounts. You may opt out of analytics tracking by adjusting your browser settings to refuse cookies.

3Managing Cookies

Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that blocking essential cookies will affect the functionality of the hdb88 platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in your browser's help documentation. On mobile devices, cookie settings are typically accessible through your browser's privacy or settings menu.

1Right to Access

You have the right to request a copy of the personal data that hdb88 holds about you. Upon receiving a valid access request, hdb88 will provide you with a summary of the personal data we hold, the purposes for which it is processed, and the categories of third parties with whom it has been shared. Access requests will be fulfilled within 30 days of receipt of a valid request.

2Right to Rectification

You have the right to request that hdb88 corrects any inaccurate personal data we hold about you, or completes any incomplete personal data. Please note that certain fields (such as your registered name and date of birth) may require supporting documentation before corrections can be made, to prevent fraudulent alterations to account records.

3Right to Erasure

In certain circumstances, you have the right to request that hdb88 deletes your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and there is no other lawful basis for processing. This right is subject to exceptions: hdb88 is not required to delete data that we are legally obliged to retain (such as AML compliance records) or that we need to retain to defend against legal claims.

4Right to Restrict Processing

You have the right to request that hdb88 restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data we hold, or while a complaint you have raised is under investigation. Where processing is restricted, hdb88 will continue to store the data but will not use it for any other purpose pending resolution.